Glass Half Empty

As is, by now, more or less expected, your delivery driver has left me a "Sorry we missed you" card instead of the package I was expecting. Given that we have a loud doorbell, I was sitting in a room a few metres from the door and expressly listening for it at the time they claim to have attempted delivery, I can only assume that your drivers have been mistrained in special operations or ninja sneaking, rather than in delivering packages.

Given that another firm both found and used the doorbell this morning to deliver an eight-cubic-foot package into which the item sitting in your warehouse needs to be inserted, I know that both the doorbell and indeed the door work perfectly well. I am, frankly, curious as to how you you can fail this badly.

Good afternoon,

Regarding order reference ****************

It may interest you to know that Citylink have failed to deliver a parcel to my home address, while I was sat in a room next to the front door. We have a loud doorbell. The only way I could have further increased my chance of detecting their ninja-like delivery operatives when they arrive is by staring out of the window from 0730 (the beginning of their delivery window) until 1730, and assuming they're going to block the sunlight briefly at some point. Or, alternatively, some kind of laser tripwire sensor in the hedge.

It is somewhat inconvenient to have to take a second day working from home to compensate for their inadequacy. I don't actually expect you to do anything about this, other than possibly to ask Citylink what they think they're doing (because it's possibly not quite what you think they're doing, to whit, delivering your packages).

Thanks for your time