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So, I have placed several mail orders recently, including a 2ft tall rack case and a rackable gigabit switch to go in it. The switch ... is a problem. I invite you to read the following to find out why.
Complaint to Citylink:
As is, by now, more or less expected, your delivery driver has left me a "Sorry we missed you" card instead of the package I was expecting. Given that we have a loud doorbell, I was sitting in a room a few metres from the door and expressly listening for it at the time they claim to have attempted delivery, I can only assume that your drivers have been mistrained in special operations or ninja sneaking, rather than in delivering packages.
Given that another firm both found and used the doorbell this morning to deliver an eight-cubic-foot package into which the item sitting in your warehouse needs to be inserted, I know that both the doorbell and indeed the door work perfectly well. I am, frankly, curious as to how you you can fail this badly.
Complaint to Misco, who used Citylink:
Good afternoon,
Regarding order reference ****************
It may interest you to know that Citylink have failed to deliver a parcel to my home address, while I was sat in a room next to the front door. We have a loud doorbell. The only way I could have further increased my chance of detecting their ninja-like delivery operatives when they arrive is by staring out of the window from 0730 (the beginning of their delivery window) until 1730, and assuming they're going to block the sunlight briefly at some point. Or, alternatively, some kind of laser tripwire sensor in the hedge.
It is somewhat inconvenient to have to take a second day working from home to compensate for their inadequacy. I don't actually expect you to do anything about this, other than possibly to ask Citylink what they think they're doing (because it's possibly not quite what you think they're doing, to whit, delivering your packages).
Thanks for your time
I ... wish I was surprised. I don't know how they're still in business, really. So that's a day working-from-home mostly wasted.
2011/07/18 - Dragons Way (13:19)
I have actually heard of rumours that some of these delivery companies don't actually have the package in the van when they deliver. So they come to your house with the intention of leaving a note, even if you are sat right outside (ok maybe slight exaggeration on the right outside bit).
But yea, I've had numerous problems with these companies, City Link being the worst offender.
Personally I'd ask for the delivery fee back form the place that you bought it. Especially if you paid extra for it to be delivered on a certain date. If enough people do that then maybe businesses will start to take notice.
2011/07/18 - Pewterfish (15:24)
I suppose they might, but to be honest I doubt it. Big company, small consumer, etc etc. All I can hope is to add another note to the pile of complaints about the courier.
Also, hi! Long time no see. Am I hallucinating, or do you come to Brighton University some days now? I'm based there, as you probably know, and have walked past someone that looks a bit like you playing board or card games in the cafe a couple of times...
2011/07/19 - Dragons Way (15:11)
Yup, that's probably me. Sorry if I never spotted you, didn't realise you were based on that site. I go down there to meet with people for lunch about once a week. Your welcome to join us, I would send you a text to let you know the dates but I just realised that in upgrading my phone your contact details have been lost. What's the best way in getting in contact with you?
If you still have my number it hasn't changed if you want to try and send me a text. Though maybe let me know so that I know that it's been sent.
2011/07/19 - Brotherly-unit (09:12)
I've successfully complained when things haven't arrived on time and got my money back, but I guess this is harder to argue with as someone did actually arrive at your house.
Dragons Way's comments sound suspiciously likely. An empty van/car is much more cheaper to run than a full one, and they can just drop all their packages off to the local post office on the same trip. What would have happened if you'd caught them empty-handed though?
Have you heard back from your complaints?